I turn everyday inquiries into long-term revenue, backed by 7+ years engineering consultative deals across telecom, retail, and export accounts, with an 88% client retention rate.
Technical Sales and B2B Account Management specialist with 7+ years of experience driving revenue growth, multi-product attach rates, and long-term account retention, generating $1.5M+ CAD in revenue annually against targets that keep climbing.
Proven track record in consultative solution-selling, managing end-to-end sales pipelines in Salesforce CRM, and aligning client requirements with technical package strategies: the kind of work that turns a $15 accessory visit into a multi-service account.
4x MVP Award Winner and key contributor to a #1 national store ranking in Canada, with an 88% long-term client retention rate across commercial accounts through custom solution-matching and proactive service.
Google Ads
Microsoft 365
HootsuiteThree deals that show the same pattern: discovery uncovers the real problem, a tailored solution closes it, and the account keeps growing.
Customer walked in for a $30 phone charger. Discovery revealed $380/mo across legacy copper internet and 4 mobile lines, plus $60/mo on separate streaming apps.
Audited the household's full technology spend instead of closing a transactional sale, surfacing cost inefficiencies and outdated infrastructure.
Migrated to Bell Fibre Internet + TV ($200→$110/mo), applied multi-line commercial discounts ($180→$120/mo), and consolidated streaming ($60→$43/mo) with a promotional iPad.
Converted one accessory visit into a 6-tier bundle close, generating organic referrals and long-term account trust.
At a global trade exhibition in China, observed suppliers pricing electrical auto parts high due to elevated domestic copper costs, while overseas buyers wanted lower cost without losing quality.
Ran a commercial & margin analysis and identified a cost-arbitrage opportunity: India's lower raw copper costs could produce identical parts at lower prices.
Pitched India as a sourcing alternative on the show floor, then built custom proposals and dispatched verified samples to validate specs before negotiating export terms.
Converted cold trade-show contacts into signed accounts across Nigeria, Tanzania, Poland, UAE, and Qatar, with recurring repeat orders.
After a multi-product upgrade, an unapplied promotional credit caused a billing error. The customer returned demanding to cancel a $3,200+ annual account.
Took full ownership of the situation immediately, validating the customer's frustration without deflecting blame to back-office teams.
Ran a line-by-line billing audit with Bell Account Operations, manually applied missing credits, issued a statement credit, and personally verified every service before a 30-day follow-up.
Saved the account in full and turned a high-stress moment into advocacy: the customer referred family members for their own upgrades.
Adobe Photoshop Express was losing Gen Z creators to built-in social filters. As account manager, translated the brief into timelines and creative deliverables for the art director and copywriter, grounded in audience research. Scored 28/30 (93%) on the pitch.
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Designed an in-store digital mannequin that showcases trending pieces and prompts customers to donate old clothes, tackling sustainability criticism while lifting engagement, backed by a 7-month OOH, mobile, and paid social plan.
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Reframed the many unofficial ways people already use Q-tips into a campaign showing unexpected, even emergency, uses for the product.
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Positioned Lyft as the reliable, comfortable alternative to public transit using relatable everyday moments, built on the idea that after a long day, riders deserve a better commute.
View project ↗Open to new technical sales and B2B account opportunities. Reach out directly or book time on the calendar.